RESPONSIBILITIES:

• Responsible for first level user support.
• Ensure ICT Network infrastructure is up and running.
• Apply operating systems updates, patches and configuration changes.
• Responsible for documenting the configuration of systems.
• Install and configure new hardware and software.
• Analyze system logs and identify potential issues with live and local systems.
• Responsible for maintaining IT related assets.

REQUIREMENTS:

• A Degree in IT or related field is preferred.
• Minimum of 1-2 years of experience in similar capacity.
• Possess advance level knowledge in troubleshooting in Microsoft PC/Laptops
  hardware.
• LAN & WAN techniques.
• Should have a good knowledge in AD, DNS, Proxy, File servers and Anti-Virus.
• Experience in Firewall, and Router Configuration, Email, Office 365 or
  Exchange Server.
• Able to handle windows server 2008 and above.
• Should be skilled in implementing network and troubleshoot complex &
  technical problems.
• Relational Database Concepts and ANSI-SQL with MySQL, MS SQL Server
  2008 or latest.
• Good understanding of RDBMS and practices.
• Knowledge of Retail Marketing Tools and Concepts.
• Good interpersonal and communication skills.
• Ability to work under pressure and be flexible with working hours.
• Ability to handle and manage workload.