RESPOSIBILITIES

• Responsible for first level user support.
• Apply operating systems updates, patches and configuration changes.
• Responsible for documenting the configuration of systems.
• Analyze system logs and identify potential issues with live and local systems.
• Responsible for maintaining IT related assets.

REQUIREMENTS

• A Degree in IT or related field is preferred.
• Minimum of 1-2 years of experience in similar capacity.
• Possess advance level knowledge in troubleshooting in Microsoft PC/Laptops hardware.
• Should have a good knowledge in AD, DNS, Proxy, File servers and Anti-Virus.
• Experience in Firewall, and Router Configuration, Email, Office 365 or Exchange Server.
• Should be skilled in implementing network and troubleshoot complex & technical problems.
• Relational Database Concepts and ANSI-SQL with MySQL, MS SQL Server 2008 or latest.
• Knowledge of Retail Marketing Tools and Concepts.
• Good interpersonal and communication skills.
• Ability to work under pressure and be flexible with working hours.