Job Description:

The service manager is responsible to the top management of the dealership for running, controlling and administering the service department, and ensuring effective operations by gathering all the resources of the personnel in the department.

Responsibilities:

• Supervise and manage the team.
• Establish financial and operational objectives and prepare monthly forecasts
• Control performance quality of department. (Daily operating control, efficiency and productivity control, warranty report, telephone survey).
• Establish job descriptions and keep up-to-date.
• Select and train key personnel.
• Evaluate performance of employees based on job descriptions and departmental objectives.
• Outline training programs for the service department and coordinate dealership technical training, such as product knowledge courses for sales department.
• Handle difficult customer complaints.
• Determine the need for new tools and equipment and arrange the purchase of such materials.
• Cooperate with the distributor service manager for Kia service policies.
• Disseminate technical information referring to Technical Service Bulletins (TSB) from Kia.
• Attend training that the distributor provides for the service manager, such as offline training or new model service training.

Requirements:

• Proven experience of 5 to 8 years as a motor vehicle service manager
• Tertiary qualification in Automotive engineering.
• Possess strong managerial and interpersonal skills.
• Ability to effectively lead and work as a member of a team.
• Proficient with MS Office Suite.
• Independent self-motivated and well organized.