As an E-Commerce Coordinator, you will be responsible for managing our digital platforms, including the Intranet, Corporate Website, and Tappoo Online Store. The successful candidate will possess a strong foundation in WordPress and Shopify, with an understanding of CSS and Javascript coding being an added advantage (although not mandatory). Additionally, a sound knowledge of Google Analytics will be beneficial to analyze and optimize the performance of our digital assets.

Key Responsibilities:

• Manage day-to-day operations of company websites and e-commerce platforms including:
  • Ensuring they are functioning efficiently and effectively for customers.
  • Develop and implement strategic plans to drive online sales for the business.
  • Including use of appropriate Search Engine Optimization (SEO) tools.
  • Monitoring customer traffic and liaising with IT/Vendors to address system glitches where required.
  • Liaising with relevant business and IT personnel to identify and implement format and features of websites and platforms.
  • Respond to customer inquiries, feedback, and complaints via various communication channels, including email, phone, online store, social media, and live chat.
  • Collaborate with the marketing team to plan social media content calendars aligned with promotions, product launches, and seasonal events.
  • Schedule and publish content using social media management tools for optimal reach and engagement.
  • Manage the day-to-day management of the online store, including product updates, promotions, customer liaison and website optimizations.
  • Collaborate with cross-functional teams, including marketing, operations, and customer service, to ensure a seamless customer experience.

Requirements:

• Essential – Advanced Diploma or higher in IT, business management, marketing, or related field.
• Essential – Experience in developing or otherwise managing website, social media, and mobile applications.
• Essential – Experience in managing e-commerce campaigns to drive sales.
• Ability to work independently, and with minimal supervision.
• Highly developed skills in communication (written and verbal), time management and problem solving.
• Desirable – Be capable of using digital content creation tools (e.g., Photoshop and Canva) to create artwork and other promotional materials.
• Desirable – Experience in photo and video editing.

Employment Package:

Attractive remuneration package will be offered to the successful candidate. Interested applicants are encouraged to apply via our website within the next 10 days by uploading their CV and transcripts for consideration (PDF and WORD documents are recommended).