RESPONSIBILITIES

• Complete Management of Fuel Card platform.
• Approach potential customers & give proposals in regards to fleet card facility & features.
• Administer new fleet card customers & liaise with respective departments in finalization process.
• Serve as a conduit for customer feedback impacting business improvement.
• Printing, encoding and issuing of fuel cards.
• Report extraction and printing as per client requests.
• Maintain a high degree of customer service for all support queries.
• Provide appropriate solutions, information, or incidents resolution actions to the customer
• Ensuring that any complaints are responded promptly by taking ownership and responsibility of customer’s enquiries efficiently.
• Report on all activities on a monthly basis to the direct reporting line and to the National Operations manager.
• Responsible for the completion of any special projects or the assignment of other duties as requested by management.

REQUIREMENTS

• Tertiary level education or equivalent work experience in similar role.
• Strong administrative background with proven business management and analytical     skills
• Ability to make recommendations and interact with all levels of management, customers, and vendors
• Ability to establish priorities, work independently, and achieve objectives
• Ability to handle multiple tasks and work well under pressure to meet deadlines
• Must be comfortable with a fast paced, opportunity filled work environment
• Strong data, system, and computer skills with proficiency in Microsoft Office specifically
• Excellent customer service/relations skills